Where do you ship? Everywhere! We get web orders from all over the world. We ship via USPS with a shipping calculator based on weight and delivery zip code. We charge $35 for international shipping.
When will my order ship? We typically get orders out within 3 business days (sometimes day of) although it may take a little longer as some jewelry and other accessories are made to order. As soon as we've created a label for it you'll get an email with your tracking number.
Help! I don't see my size in something I really want! Send us an email (email@example.com)! We may be able to work with designers to find what you need, place a special order, or add your size to our next stock shipment.
Can I return something if I don't like it? See our return policy here.
Who makes the jewelry? All of our Avenue Boutique Originals are made in the shop by store owner Alexis Mosij! Some of our pieces (the vertebrae cuff and Tucson pendant for example) are hand-cast in brass or white bronze. This makes it easier for us to keep certain items in stock so they get to you faster! We also hand cut shapes and bars from brass/gold sheets so each one is a little different. We have additional pieces from other great designers, see any of their websites for more info!
Help, the chain on my necklace (or bracelet, or earring) broke! It happens. Send us an email at firstname.lastname@example.org with some more details and we can help determine if it's a simple fix or repair.
I lost one of my earrings, can you make me a new one? Of course! For single earrings we charge the half price of the pair. Bring in its match or send us an email to make sure we get the details right.
My brass jewelry item isn't as shiny as it once was. How do I clean it? Jewelry polishing cloths work best and they're easy to find! Otherwise a soft cloth and a little elbow grease :)
Do you do jewelry engraving? We do! If the surface area is large enough we can send it out for script or plain text engraving, Roman numerals, dates, etc. $35 is a rough estimate.
Where do you find your vintage/found items? All over! A lot of items we come across organically at local thrift stores, charity shops, and anything we see while traveling. The Greek sandals were a find by Avenue owner on her trip to Greece last year and we've kept in touch with their maker to have them in the shop.
How do I find my hat size? Use a soft measuring tape to measure the circumference of your head in inches, where the hat would sit, then refer to the chart on this page and select your size. If you're in between sizes we suggest sizing up.
I'm not sure what size I would be in the Greek sandals. Do they stretch? Yes, they're handmade leather so they will stretch and naturally darken over time. For your convenience we have the length in inches on each item. If you're normally a half size we suggest sizing up.